Privacy policy
Respecting the applicable legal provisions for the protection of consumers’ personal data, the company www.paisiosmentesidis.com – “MENTESIDIS PAISIOS
PANAGIOTIS TOU NIKOLAOU” declares its commitment to the proper, confidential use and protection of the personal data provided by the users themselves, with the purpose of ensuring and completing their transactions and communication with us.
1. Information on the collection of personal data and the contact details of the data controller
The data controller and processor of personal data is the sole proprietorship “MENTESIDIS PAISIOS PANAGIOTIS TOU NIKOLAOU” (VAT No. 079918758 and G.E.MI. No. 158020702000), whose physical store is located in Greece, at Athens/Exarcheia, Attica, Spirou Trikoupi 15, with email address: info@paisiosmentesidis.com and telephone numbers: +30 2106897678 / +30 6982180697.
Our online store is fully committed to protecting the personal data of its visitors and customers. We will not disclose customer information to third parties unless it is
absolutely necessary in order to provide a service, such as the sale and delivery of products, to perform necessary credit and security checks, and within the framework
of search and customer profiling procedures under the terms of this Policy, as well as with your consent or where we are legally required to do so, e.g. by prosecutorial order, court decision, etc. Our website will treat the personal data provided by its users in accordance with all relevant European Union (EU) and Greek data protection laws.
The personal data we collect and process are always relevant and appropriate for fulfilling our obligations to the users of our website.
2. Methods of data collection during your visit and use of the website
Our online store collects personal data through: a. orders, b. written and telephone communication, c. the newsletter registration form, and d. the customer account creation form. These data are collected only if you voluntarily choose to provide them, either by filling in the relevant fields, sending us an email, or through telephone communication. The personal data collected in these ways are sent encrypted and stored either in the company’s email system or in the specialized software our website uses to maintain a record of communications carried out. Processing is
performed only by employees specifically authorized for this purpose and are not granted or sold to third parties.
3. Data we collect
Data processing is carried out in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR) based on our legitimate interest in improving the stability and functionality of our website. The data will not be transferred or used in any other way. However, we reserve the right to check the server log files if there are specific indications of illegal use.
Specifically, the data we collect are:
I. IP Address, technically necessary for navigating our online store and/or making purchases, as well as for security reasons and to protect our store from malicious actions.
II. Predetermined data during your registration as a member or in other fields within the online store (such as when creating a new order, filling in contact details, subscribing to the newsletter, etc.). Such information includes: first name, last name, shipping and billing address, phone number, email address, member name, member password, and payment details. Of these, optional fields are provided at your sole discretion and free will.
Any information we collect from you may be used in one of the following ways:
To personalize your experience
To improve our website
To enhance customer service
To process transactions
Your information will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than for the express purpose of delivering the purchased product or fulfilling a requested service.
For sending periodic emails: The email address you provide may be used to send you information and updates regarding your order. In addition, you may occasionally receive company news, updates, and product-related information.
Our team members have access to the information you provide. For example, the administrators of our online store have access to: a. order information such as what was purchased, when it was purchased, and where it should be sent b. customer information such as name, email address, and billing and shipping information. Our team members access this information only to fulfill orders, process and handlereturns, and support customer requests.
The above information is used strictly to respond to your order request and will not be disclosed to third parties except as stated in this policy or where disclosure is required or permitted by law. Our business has implemented a connection service with the bank to serve users wishing to complete their purchases via credit card or PayPal. In this case, we inform you that our company does not retain any information entered by the user after they are redirected to the payment service provider’s website.
III. We may collect and process, for statistical purposes or to improve your experience in our online store, information about your visits and use of this Website (e.g., your IP address, geographic location, browser, referral method, visit duration, and number of page views).
Our online store DOES NOT collect or store credit card data, which are handled securely and exclusively by the payment service provider through whose website payments are processed and executed. The same applies to payment data used by online payment providers such as PayPal.
4. Cookies and other technologies used on our website
Our website uses “cookies,” so that each time a user connects to the site, it retrieves information from them and provides services related to that information. Installation of
cookies by us is allowed only with the user’s consent after appropriate information has been provided.
We use cookies to make your browsing easier and more enjoyable. Related cookies: During your browsing, cookies from third-party services may be stored on your computer, such as: for statistical purposes regarding website traffic and navigation (analytics), for social media or other internet marketing and promotion (Facebook, Instagram, etc.), for video content display (YouTube, etc.), for map-based business location services (Google Maps, Foursquare, etc.), for providing company, financial, statistical, or other information (PDF, Excel, Word, TXT, etc.).
Cookies we use: Mandatory cookies: required for you to perform certain essential functions on our website, such as logging in. These cookies do not collect personal information. Functional cookies: provide features that make the use of our services easier. Analytics cookies: used to detect usage and performance of our website and
services. Advertising cookies: used to deliver ads relevant to you and your interests and to limit the number of times you see an ad. Often, targeted or advertising cookies are linked to the website’s functionality offered by the provider.
5. Contact form
Within the context of our communication (e.g., through a contact form or email), personal data are collected. The data collected in this case are exactly those you enter in the specific form or email. These data are stored and used exclusively to respond to your request or for communication and technical administration by us. The legal basis for processing these personal data is our legitimate interest in
responding to your request, pursuant to Article 6(1) of the GDPR. If the communication aims at concluding a contract between us, the supplementary legal basis is Article 6(1)(b) GDPR. Your data are retained in our records for a period of 10 years.
Processing data upon creation of a customer account.
In accordance with Article 6(1)(b) GDPR, your personal data will continue to be collected and processed if you provide them to us for the execution of a contract or to open a customer account. The data collected can be seen in the corresponding entry forms. You may delete your customer account at any time by sending a relevant message to the company’s contact address above.
6. Data processing for handling payments and orders
To process your order, we cooperate with service providers (banks – courier services) who support us wholly or partly in the execution of concluded sales contracts. Certain personal data are transferred to service providers according to the following information.
Personal data collected by us will be transmitted to the delivery company assigned to carry out the delivery, to the extent necessary for the delivery of the products. We will
transfer your payment data to the authorized credit institution in the context of payment processing if this is necessary for handling payments. If we use payment
service providers, we explicitly inform you below. The legal basis for data transfer is Article 6(1)(b) GDPR.
Transfer of personal data to courier service providers
Transfer of personal data to payment service providers
7. Data Subject Rights
The applicable law [General Data Protection Regulation (Regulation 2016/679)] grants extensive rights to data subjects (rights to information and intervention) against our business as data controller concerning the processing of your personal data, as outlined below:
•Right of access (Article 15)
•Right to rectification (Article 16)
•Right to erasure (“right to be forgotten”) (Article 17)
•Right to restriction of processing (Article 18)
•Obligation of notification regarding rectification, erasure, or restriction (Article
19)
•Right to data portability (Article 20)
•Right to withdraw consent (Article 7(3))
•Right to lodge a complaint with a supervisory authority (Article 77)
If, within the framework of the contract, we process your personal data, you have the right at any time to object to such processing, effective for the future. If you exercise
your right to object, we will cease processing the relevant data unless we demonstrate compelling legitimate grounds for processing that override your interests, fundamental rights, and freedoms, or if processing serves the
establishment or defense of legal claims.
8. INFORMATION – USER ACCOUNT – NEWSLETTER
The user may at any time modify or delete their personal data in the “My Account” section. Customer and user personal data may be used to inform them about offers or other store actions, provided they have given their consent by subscribing to the corresponding service (account) on our website. If you wish to register for an account and newsletter subscription, you must enter a
valid email address to receive relevant informational material and create a password that will allow you to access your account at any time. The user is solely responsible for maintaining password confidentiality. We
recommend using a secure, non-obvious password and changing it frequently. Also, we recommend not sharing your email and password with third parties. In case of
loss, malicious use by third parties, or password/email theft, you must notify us for account deactivation. If the user wishes to unsubscribe from this service, they may
cancel their registration through the designated field or by sending us an email.
Our company does not publish, grant, or share users’ and customers’ personal data in accordance with consumer protection law (Law 2251/1994), except for actions necessary to complete a transaction.
We are committed to ensuring the safest possible transaction and confidentiality of your personal data, applying all feasible measures to maintain the security of your information when accessing our website.
If unauthorized persons somehow gain access to private messages between www.paisiosmentesidis.com and users, our page and business bear no responsibility
and we recommend avoiding sending confidential information.
In cases of: a. providing false, incorrect, or incomplete information, and/or b. violating or suspected violation of the website’s terms of use in any manner, www.paisiosmentesidis.com reserves the right to terminate use and access to its services without prior notice and bears no further obligation to the user or any third party.
9. CONSENT TO THE PRIVACY POLICY
By using our website, you consent to our Privacy Policy.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party websites have separate and independent privacy policies. Therefore, we bear no responsibility or liability for the content and activities of these linked sites. However, we strive to protect the integrity of our website and welcome any feedback about these sites.
10. CHANGES TO OUR PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes on this page.
This Privacy Policy forms an integral part of the terms of use and service provision, which you can read by visiting the relevant section of the website.